Privacy Policy

Vectura Solutions Inc. ("Vectura", "we", "us", or "our") is committed to protecting the privacy and personal information of our clients, prospects, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

We collect personal information that you voluntarily provide to us, including:

• Full name

• Email address

• Phone number (if provided)

• Company name

• Messages and communications you send us

• Import and customs documentation you share with us for the purpose of duty recovery analysis

We may also collect non-identifying technical information automatically, such as IP address, browser type, and pages visited, through standard analytics tools.

We collect and use your personal information for the following purposes:

• To respond to your inquiries and provide consultations

• To conduct duty recovery analyses on your behalf

• To communicate with you about our services and your engagement

• To file adjustments and communicate with the Canada Border Services Agency (CBSA) on your behalf

• To maintain records for accounting and legal compliance

• To improve our website and services

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Consent can be express (such as checking a consent box on a contact form) or implied through your voluntary provision of information.

You may withdraw your consent at any time by contacting us at hello@vecturacustoms.com. We will inform you of the implications of withdrawing consent, which may limit our ability to provide services to you.

We do not sell, rent, or trade your personal information. We may disclose your personal information to:

• The Canada Border Services Agency (CBSA) and other government bodies as necessary to perform duty recovery and customs-related services on your behalf

• Service providers and professional advisors (such as accountants or legal counsel) who are bound by confidentiality obligations

• Third parties when required by law, court order, or regulatory authority

We ensure that any third party we share information with provides a comparable level of protection.

We protect your personal information using appropriate physical, organizational, and technological safeguards, including secure data storage, access controls, and encryption where applicable. Access to personal information is restricted to authorized personnel who require it to perform their duties.

Personal information is stored within Canada or in jurisdictions with comparable privacy protections.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely destroy or anonymize it.

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Be informed about how your information is being used

• Withdraw consent for the collection, use, or disclosure of your information (subject to legal exceptions)

To exercise these rights, please contact us at hello@vecturacustoms.com. We will respond to your request within 30 days.

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you have a concern about how we handle your personal information, please contact us first at hello@vecturacustoms.com. We will investigate and respond to your complaint.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by calling 1-800-282-1376.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Vectura Solutions Inc.

Email: hello@vecturacustoms.com